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Touchpoint

In marketing, a touchpoint describes any instance where a consumer interacts with an organisation's brand or image. This can include traditional advertising or company-owned resources such as a website, public exposure, and personal recommendations.

Applications, Companies & Products

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Overview

In consumer decision-making

Usage in everyday business communications

Brand customer touch-point types

Company-created touchpoints

Brand Touchpoint Wheel

Touchpoints and consumer experience

Seven key touchpoints for customer experience

Application area

Touchpoint analysis

Touchpoint management

Literature

  • ISBN ISBN (identifier)

Advanced semantic analysis

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Map overview Semantic statistics

Touchpoint

Nodes82
Edges81
Triples628
Avg. degree1.98
Density0.02439
Components1

How this topic connects Entity context

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Touchpoint

Top relations

related to References · 218
Touchpoint → Academy, Admap, Advertisement, Advertising, Advertising Age, Advertising Research, Age, All, Almquist, An, Aparna, Appel, April, Archived, Armstrong, Asia, Asian Brand Strategy, Attribution, Basingstoke, Baxendale
related to Customer touchpoint · 37
Touchpoint → Art, Branding, Christoph Spengler, Co, Content, Degree-Touchpoint-Management, Exploit, Facebook, Gallen, Gallen/Gabler Verlag, Giep, Handelszeitung, How, Hrsg, In, ISBN, Marketing Review St, Media GmbH, Mona Issa, Moriarty
related to Usage in everyday business communications · 26
Touchpoint → Burns, Businesses, Chipulu, Clemons, Companies, Despite, Drodge, Flynn, Gardial, Graesser, Hogan, Mager, Marin, Ojiako, Pre-purchase, Roll, Schumann, Sung, The, These
related to Product interaction · 24
Touchpoint → Although, Businesses, Cassia, Cobelli, Finally, Gill, He, Human, If, In, It, Kaplan, Mental, Meyer, Personal, Physical, Product, Ramaseshan, Ritual, Schwager
related to General · 23
Touchpoint → Alle Berührungspunkte, Axel Puhlmann, Community Marketing, Content, Ed, ETH Zurich/Axel Springer Switzerland, In, ISBN, Kaul, Lock-gray-alt-2, Lock-green, Lock-red-alt-2, Marke, Maximising, Puhlmann, Reaching Customers Where IT, Really Matters, Schaeffer-Poeschel, Spengler, Steinmann
related to Neuro-tools · 18
Touchpoint → An, Bailey, Boivin, Duff, Emotional, Experiential, FMCG, Implementation, Lastly, Neuro-tools, Noble, Rajaobelina, Secondly, Shoberiri, The, These, This, Traditionally
related to Touchpoint categories · 17
Touchpoint → Across, But, Coca-Cola, Coke, Featuring, Frampton, In, Instead Articles, Media, Paid, Pessin, PR Newswire, Sponsored, That, The, This, Weaver
related to Paid touchpoints · 16
Touchpoint → But, Fill, First, Indeed, Initial, It, Leigh, Multi-sensory, Multiple, Paid, Regardless, Second, Television, These, This, Using
related to Communicative elements · 14
Touchpoint → Brand, Communicating, Communicative, IMC, Integrated Marketing Communications, It, Luxton, Mavondo, Ramaseshan, Reid, Stein, The, These, You
related to Employee-customer interaction · 13
Touchpoint → By, Cialdini, Cialdini's, Employee, Employees, Once, Reciprocation, Regardless, Robert, Secondly, The, This, Westernberg

Important terminology Word statistics

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Important terminology

brand touchpoints customer product consumer advertising service experience customers marketing media consumers purchase communication company brands business also use products

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Touchpointis afirst interaction that a customer has with a company and that interaction is considered as the starting point of a customer journey0.90text
a websiteinstance ofThis can include traditional advertising or company-owned resources0.80text
public exposureinstance ofThis can include traditional advertising or company-owned resources0.80text
and personal recommendations.A brand touchpointinstance ofThis can include traditional advertising or company-owned resources0.80text
also known as a brand encounterinstance ofThis can include traditional advertising or company-owned resources0.80text
is formed when a consumer is exposed to a brandinstance ofThis can include traditional advertising or company-owned resources0.80text
smartphonesinstance ofModern consumers have access to multiple electronic devices0.80text
laptopsinstance ofModern consumers have access to multiple electronic devices0.80text
tabletsinstance ofModern consumers have access to multiple electronic devices0.80text
and televisionsinstance ofModern consumers have access to multiple electronic devices0.80text
are sometimes connected simultaneously to all devicesinstance ofModern consumers have access to multiple electronic devices0.80text
transportinstance ofCompanies that offer services0.80text

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