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Speech analytics: Technology & Measurement

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. Although speech analytics includes elements of automatic speech recognition, it is…

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Speech analytics topic overview

The analysis highlights Technology and Measurement as prominent areas in the source structure around Speech analytics.

Related topics
11
Source areas
5
Connected nodes
16
Extracted relationships
29
Related term clusters
11
Bridge connections
16

What this topic covers Research coverage

Source areas are shown by the number of related topics found in each part of the analysis. Use smaller areas too: they can reveal specialized angles and content gaps.

Growth · 4 topics
Usability · 4 topics
Definition · 1 topics
Overview · 1 topics
Technology · 1 topics

Smaller areas are not necessarily less important. They contain fewer connections in this analysis and can be useful for finding specialized angles or coverage gaps.

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Explore all related topics Closing gaps

Browse the complete topic structure, not only the most central items. Less prominent entities and concepts can reveal missing angles, specialized context and useful research gaps. Each item opens a new analysis centered on that subject.

Overview

Definition

Usability

Technology

Growth

For the semantics nerds

You can skip this section if you’re here for content ideas and keyword inspiration.

Advanced semantic analysis

How Speech analytics connects Entity context

The extracted context around Speech analytics shows recurring relationship patterns in the source. For example, Speech analytics → ASR, C4, C5, Extended, Hybrid, Large-vocabulary, LVCSR, Neural Network, OAA, Speech, SVM, SVM RBF Kernel Another extracted example is Speech analytics → Information, Measures, Precision, Recall, Speech. Use these groups to spot repeated connection types before inspecting the individual relationships.

Speech analytics

Top relations

related to Technology · 12
Speech analytics → ASR, C4, C5, Extended, Hybrid, Large-vocabulary, LVCSR, Neural Network, OAA, Speech, SVM, SVM RBF Kernel
related to Usability · 5
Speech analytics → Information, Measures, Precision, Recall, Speech
related to Definition · 2
Speech analytics → Complete, Speech
related to Growth · 2
Speech analytics → Market, North America
is a · 1
Speech analytics → process of analyzing recorded calls to gather customer information to improve communication and future interaction

Important terminology

Use these terms to understand the vocabulary surrounding the topic, not as a checklist for keyword stuffing.

Important terminology

speech analytics recognition customer used process information contact search recorded words measures accuracy basic calls intelligence technology performance uses results

Speech analytics relationships Subject–Predicate–Object triples

TTTA extracted 29 structured relationships around Speech analytics. Examples in this analysis include Speech analytics → is a → process of analyzing recorded calls to gather customer information to improve communication and future interaction and Precision → instance of → Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures. The table shows each extracted connection, where it came from and its confidence.

SubjectPredicateObjectConfidenceSrc
Speech analyticsis aprocess of analyzing recorded calls to gather customer information to improve communication and future interaction0.90text
Precisioninstance ofOther uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures0.80text
recallinstance ofOther uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures0.80text
commonly used in the field of Information retrievalinstance ofOther uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures0.80text
are typical ways of quantifying the response of a speech analytics search systeminstance ofOther uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures0.80text
precisioninstance ofmeasures0.80text
recall can be used to directly compare the search performance of different speech analytics systems.Making a meaningful comparison of the accuracy of different speech analytics systems can be difficultinstance ofmeasures0.80text
word error rate are not always helpful in determining overall search accuracy from the user perspective.According to the US Government Accountability Officeinstance ofmeasures0.80text
Speech analyticsrelated to DefinitionSpeech0.60section
Speech analyticsrelated to DefinitionComplete0.60section
Speech analyticsrelated to GrowthMarket0.60section
Speech analyticsrelated to GrowthNorth America0.60section

Related concept clusters Related term clusters

The concept neighborhoods around Speech analytics bring nearby vocabulary together. In this analysis, examples include Speech, Recorded and Used. Use the clusters to find adjacent concepts and terminology that may deserve separate research.

  • Speech analytics
    • Speech
    • Recorded
    • Used
    • Customer
    • Systems
    • Uses
    • Accuracy
    • Analyzing
    • Interaction
    • Search
    • Calls
    • Contact
  • speech analytics
    • Speech
    • Recorded
    • Used
    • Systems
    • Accuracy
    • Search
    • Customer
    • Uses
    • Analyzing
    • Interaction
    • Phrases
    • Precision
  • automatic speech recognition
    • Unit
    • Rate
    • Basic
    • Speech
    • Known
    • Phonetic
    • Used
    • Uses
    • Accuracy
    • Systems
    • Words
    • Search
  • speech emotion recognition
    • Unit
    • Rate
    • Basic
    • Speech
    • Known
    • Phonetic
    • Used
    • Uses
    • Accuracy
    • Systems
    • Words
    • Search
  • customer satisfaction
    • Intelligence
    • Contact
    • Information
    • Centers
    • Interactions
    • Recorded
    • Process
    • Speech
    • Used
    • Cost
    • Interaction
    • Center
  • information retrieval
    • Process
    • Used
    • Contact
    • Centers
    • Interaction
    • Interactions
    • Center
    • Precision
    • Recall
    • Performance
    • Recorded
    • Measures
  • market intelligence
    • Cost
    • Interactions
    • Growth
    • Rate
    • Recorded
    • Speech
    • Used
    • Recognition
  • precision and recall
    • Recall
    • Search
    • Used
    • Results
    • Set
    • Systems
    • Speech

Connections between topic areas Semantic bridges

For Speech analytics, one of the stronger structural bridges in this analysis connects Speech analytics with Usability. Bridges highlight paths between different parts of the map and can reveal research angles that are easy to miss in a flat list.

Min side: 3
Speech analytics — Usability · splits 12 ⟂ 5
Speech analytics — Growth · splits 12 ⟂ 5

Map overview Semantic statistics

Speech analytics

Nodes17
Edges16
Triples29
Avg. degree1.88
Density0.117647
Components1

Source & methodology

TTTA analyzes the structure around Speech analytics to surface related topics, entities, relationships, concept neighborhoods and bridge connections. Use the map to explore areas such as Technology & Measurement, including less central topics that may reveal useful research gaps. Automatically extracted connections are research leads rather than rewritten encyclopedia content.

Source: Wikipedia — Speech analytics · EN edition · Analysis: TopicsToTalkAbout

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