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Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. Although speech analytics includes elements of automatic speech recognition, it is…
The analysis highlights Technology and Measurement as prominent areas in the source structure around Speech analytics.
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The extracted context around Speech analytics shows recurring relationship patterns in the source. For example, Speech analytics → ASR, C4, C5, Extended, Hybrid, Large-vocabulary, LVCSR, Neural Network, OAA, Speech, SVM, SVM RBF Kernel Another extracted example is Speech analytics → Information, Measures, Precision, Recall, Speech. Use these groups to spot repeated connection types before inspecting the individual relationships.
Use these terms to understand the vocabulary surrounding the topic, not as a checklist for keyword stuffing.
speech analytics recognition customer used process information contact search recorded words measures accuracy basic calls intelligence technology performance uses results
TTTA extracted 29 structured relationships around Speech analytics. Examples in this analysis include Speech analytics → is a → process of analyzing recorded calls to gather customer information to improve communication and future interaction and Precision → instance of → Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures. The table shows each extracted connection, where it came from and its confidence.
| Subject | Predicate | Object | Confidence | Src |
|---|---|---|---|---|
| Speech analytics | is a | process of analyzing recorded calls to gather customer information to improve communication and future interaction | 0.90 | text |
| Precision | instance of | Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures | 0.80 | text |
| recall | instance of | Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures | 0.80 | text |
| commonly used in the field of Information retrieval | instance of | Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures | 0.80 | text |
| are typical ways of quantifying the response of a speech analytics search system | instance of | Other uses include categorization of speech in the contact center environment to identify calls from unsatisfied customers.Measures | 0.80 | text |
| precision | instance of | measures | 0.80 | text |
| recall can be used to directly compare the search performance of different speech analytics systems.Making a meaningful comparison of the accuracy of different speech analytics systems can be difficult | instance of | measures | 0.80 | text |
| word error rate are not always helpful in determining overall search accuracy from the user perspective.According to the US Government Accountability Office | instance of | measures | 0.80 | text |
| Speech analytics | related to Definition | Speech | 0.60 | section |
| Speech analytics | related to Definition | Complete | 0.60 | section |
| Speech analytics | related to Growth | Market | 0.60 | section |
| Speech analytics | related to Growth | North America | 0.60 | section |
The concept neighborhoods around Speech analytics bring nearby vocabulary together. In this analysis, examples include Speech, Recorded and Used. Use the clusters to find adjacent concepts and terminology that may deserve separate research.
For Speech analytics, one of the stronger structural bridges in this analysis connects Speech analytics with Usability. Bridges highlight paths between different parts of the map and can reveal research angles that are easy to miss in a flat list.
TTTA analyzes the structure around Speech analytics to surface related topics, entities, relationships, concept neighborhoods and bridge connections. Use the map to explore areas such as Technology & Measurement, including less central topics that may reveal useful research gaps. Automatically extracted connections are research leads rather than rewritten encyclopedia content.
Source: Wikipedia — Speech analytics · EN edition · Analysis: TopicsToTalkAbout