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Performance indicator

A performance indicator or key performance indicator (KPI) is a type of performance measurement used to evaluate the success of an organization, activity, project, or process in achieving defined objectives. KPIs provide a focus for strategic and operational improvement, support evidence-based decision-making, and help organizations identify and monitor…

Measurement, Examples & Problems

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Examples

CustomerCustomer attritionRevenueBad debtsCustomer relationship management
31 related topics

Problems

Perverse incentivesUnintended consequencesVietnam War
3 related topics

Categorisation of performance indicators

Balanced scorecard
1 related topics

Identifying indicators

SMART
1 related topics

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Overview

Categorisation of performance indicators

Identifying indicators

Examples

Problems

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Map overview Semantic statistics

Performance indicator

Nodes48
Edges47
Triples84
Avg. degree1.96
Density0.041667
Components1

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Performance indicator

Top relations

related to Further reading · 24
Performance indicator → Abeysiriwardana, Adoption, Bernard Marr, Commercial Agriculture, David Parmenter, Developing, Edition, Financial Times/Prentice Hall, Implementing, ISBN, ISSN, Jayasinghe-Mudalige, JGBC, John Wiley, Key Performance Indicators, Know, Measures Every Manager Needs, Peripheral Analysis Methods, Research Institute Working Towards, Role
related to Government · 9
Performance indicator → Citizen, Factors, Governments, Leadership, Managers, Organisational, Task-specific, These, While
related to Human resource management · 9
Performance indicator → Ability-enhancing, AMO, Common HRM, HRM, In, Motivation-enhancing, Opportunity-enhancing, Performance, The
related to Problems · 8
Performance indicator → As, However, In, Key, KPIs, Performance Indicators, PIs, Some
see also · 5
Performance indicator → Business, Markup LanguageSupplier, OKRs, Overall, SRM
related to Professional services · 4
Performance indicator → Most, PSA, They, Utilization
related to Categorisation of performance indicators · 3
Performance indicator → Indicators, The, This

Important terminology Word statistics

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Important terminology

indicators performance may data measurement used kpis outcomes use public also machine management organisational key quality measure goals effectiveness strategic

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
quality levelsinstance ofand help organizations identify and monitor factors critical to performance.KPIs may measure progress toward operational targets0.80text
efficiencyinstance ofand help organizations identify and monitor factors critical to performance.KPIs may measure progress toward operational targets0.80text
or customer satisfaction or toward broader strategic goalsinstance ofand help organizations identify and monitor factors critical to performance.KPIs may measure progress toward operational targets0.80text
financeinstance ofand indicators often differ across functional areas0.80text
salesinstance ofand indicators often differ across functional areas0.80text
operationsinstance ofand indicators often differ across functional areas0.80text
or human resourcesinstance ofand indicators often differ across functional areas0.80text
the balanced scorecard are commonly used to structure KPI selectioninstance ofManagement frameworks0.80text
align measurement with strategy.Performance indicators are applied across sectors including businessinstance ofManagement frameworks0.80text
governmentinstance ofManagement frameworks0.80text
healthcareinstance ofManagement frameworks0.80text
and technical systemsinstance ofManagement frameworks0.80text

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