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Interactive voice response

Interactive voice response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using voice recognition and Dual-Tone Multi-Frequency (DTMF) input from a telephone keypad. IVR systems are widely used to manage customer interactions efficiently, improve…

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Interactive voice response

Nodes60
Edges59
Triples8
Avg. degree1.97
Density0.033333
Components1

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Important terminology

ivr used systems call information voice caller response system technology also calls contact using automated center use applications speech customer

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
an account numberinstance ofInformation can be obtained from the caller0.80text
account balances or pre-recorded information can be provided without operator interventioninstance ofAnswers to simple questions0.80text
VoiceXMLinstance ofusing standards0.80text
CCXMLinstance ofusing standards0.80text
SRGSinstance ofusing standards0.80text
SSMLinstance ofusing standards0.80text
videoinstance ofmeans that point-to-point communications are no longer restricted to voice calls but can now be extended to multimedia technologies0.80text
Iris scan or other biometric meansinstance ofusing technology0.80text

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