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Automatic call distributor

An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the number they…

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Map overview Semantic statistics

Automatic call distributor

Nodes22
Edges21
Triples13
Avg. degree1.91
Density0.090909
Components1

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Automatic call distributor

Top relations

related to background · 12
Automatic call distributor → ACDs, Although ACDs, Automated Call Distribution, Continental Airlines, Distributor, New York Telephone Company, PBX, Private Branch Exchange, Robert Hirvela, Rockwell Galaxy Automatic Call, Since, This

Important terminology Word statistics

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Important terminology

calls call incoming acd voice distribution telephony within systems route person automated may routing automatic agents acds based include caller's

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
computer telephony integrationinstance ofAdvanced ACD systems may use digital technologies0.80text
Automatic call distributorrelated to backgroundPrivate Branch Exchange0.60section
Automatic call distributorrelated to backgroundPBX0.60section
Automatic call distributorrelated to backgroundThis0.60section
Automatic call distributorrelated to backgroundAutomated Call Distribution0.60section
Automatic call distributorrelated to backgroundAlthough ACDs0.60section
Automatic call distributorrelated to backgroundACDs0.60section
Automatic call distributorrelated to backgroundNew York Telephone Company0.60section
Automatic call distributorrelated to backgroundRobert Hirvela0.60section
Automatic call distributorrelated to backgroundRockwell Galaxy Automatic Call0.60section
Automatic call distributorrelated to backgroundDistributor0.60section
Automatic call distributorrelated to backgroundContinental Airlines0.60section

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    Min side: 3
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