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Help desk

A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help…

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Overview

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Help desk

Nodes5
Edges4
Triples8
Avg. degree1.6
Density0.4
Components1

How this topic connects Entity context

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Help desk

Top relations

is a · 1
Help desk → department or person that provides assistance and information
see also · 1
Help desk → Service

Important terminology Word statistics

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Important terminology

help issues desk desks queue issue person information problems value user development defects team large responsible manager teams also technical

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Help deskis adepartment or person that provides assistance and information0.90text
technical problemsinstance ofInformation gained in areas0.80text
user preferencesinstance ofInformation gained in areas0.80text
and satisfaction can be valuable for the planninginstance ofInformation gained in areas0.80text
development work of other information technology units.A main function of the help desk is to separate issues from defectsinstance ofInformation gained in areas0.80text
password resetsinstance ofMany issues can be solved at the help desk level0.80text
simple misunderstandingsinstance ofMany issues can be solved at the help desk level0.80text
Help desksee alsoService0.60section

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    Min side: 3
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