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Call centre

A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information…

History, Technology, Companies & Products

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Media portrayals

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Map overview Semantic statistics

Call centre

Nodes105
Edges104
Triples143
Avg. degree1.98
Density0.019048
Components1

How this topic connects Entity context

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Call centre

Top relations

related to Media portrayals · 22
Call centre → An Indian, BBC, Bombay Calling, Call, Day, Friedman Reporting, Importing, India, Jane, John, Nalini, Nancy, Night, Outsourced, Outsourcing, Slumdog Millionaire, The, The Call Centre, The Other Side, Thomas
related to Virtual call centre · 16
Call centre → ACD, Agents, Calls, Companies, CRM, Dialer, If, In, Internet, IP, IVRS, PSTN, The, This, Virtual, Virtual Call Centre
related to history · 14
Call centre → Although, Answering, By, GACD, Galaxy Automatic Call Distributor, Mail, NASA Mission Control Center, OPX, PABX, Primarily, Private Automated Business Exchanges, Rockwell International, The, UK-based Birmingham Press
related to External links · 13
Call centre → Abstracts Archived, Avishai Call Centers, Centres, Faculty, Industrial Engineering, Management, Media, Research Bibliography, Technion-Israel Institute, Technology, Wayback Machine, Wikimedia CommonsMandelbaum, Wiktionary-logo-en-v2
related to Outsourcing · 11
Call centre → Adidas, Audi, Bangladesh, British Sky Broadcasting, Companies, India, Orange, Outsourced, Philippines, RSPCA, These
related to Cloud computing · 8
Call centre → APIs, Computer, CRM, CTI, Developers, GUI, SaaS, Through
related to Criticism · 8
Call centre → Call, Complaints, However, Most, Other, The, These, This
related to Mathematical theory · 8
Call centre → Call, Erlang's, M/G/k, M/M/c, Poisson, Queueing, Simulation, Statistical
related to Technology · 6
Call centre → Automatic, Call, For, Interactive Voice Response, IVR, This
related to Hospitality · 5
Call centre → Hilton Hotels Corporation, Many, Marriott International, Staff, These

Important terminology Word statistics

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Important terminology

call centre centres customer service contact management calls inbound virtual agents use outbound operated business systems companies large information including

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Call centreis aservice meant for various types of healthcare facilities0.90text
telemarketinginstance ofOutbound call centres are usually operated for sales purposes0.80text
for solicitation of charitable or political donationsinstance ofOutbound call centres are usually operated for sales purposes0.80text
debt collectioninstance ofOutbound call centres are usually operated for sales purposes0.80text
market researchinstance ofOutbound call centres are usually operated for sales purposes0.80text
emergency notificationsinstance ofOutbound call centres are usually operated for sales purposes0.80text
and urgent/critical needs blood banksinstance ofOutbound call centres are usually operated for sales purposes0.80text
the Communications Workers of Americainstance ofworkers in North America began to join unions0.80text
the United Steelworkersinstance ofworkers in North America began to join unions0.80text
faxinstance ofand percentage likelihood of closing a sale per lead.The universal queue standardises the processing of communications across multiple technologies0.80text
phoneinstance ofand percentage likelihood of closing a sale per lead.The universal queue standardises the processing of communications across multiple technologies0.80text
and emailinstance ofand percentage likelihood of closing a sale per lead.The universal queue standardises the processing of communications across multiple technologies0.80text

Related concept clusters Concept neighborhoods

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    Min side: 3
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