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Servicescape

Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving…

Products, The servicescapes model & Origins, importance and influences

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The servicescapes model

ModeratorDependent and independent variableMediatorCross-selling
4 related topics

Origins, importance and influences

Environmental psychologyServices marketing
2 related topics

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Origins, importance and influences

The servicescapes model

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Map overview Semantic statistics

Servicescape

Nodes9
Edges8
Triples55
Avg. degree1.78
Density0.222222
Components1

How this topic connects Entity context

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Servicescape

Top relations

related to Origins, importance and influences · 9
Servicescape → According, Empirical, In, It, Lusch, Mary Jo Bitner, The, US, Vargo
related to The holistic environment · 9
Servicescape → At, Clever, Consumers, For, Ideally, In, These, Through, When
related to Internal response moderators and mediators · 7
Servicescape → Faced, For, If, In, Moderating, The, Thus
related to Physical environment as stimuli · 7
Servicescape → Each, Environmental, For, Plush, Signage, The, When
related to Behavioural responses · 4
Servicescape → Approach, In, It, The
is a · 2
Servicescape → important resource that enables the firm to, model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place
related to The servicescapes model · 2
Servicescape → SOR, The
related to Types · 2
Servicescape → According, Bitner's

Important terminology Word statistics

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Important terminology

environment service customers model physical customer servicescapes response behavioural responses may stimuli layout ambient emotional elements environmental conditions approach encounter

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Servicescapeis amodel developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place0.90text
Servicescapeis aimportant resource that enables the firm to0.90text
cash registersinstance ofEquipment0.80text
layoutinstance ofEquipment0.80text
furnishingsinstance ofEquipment0.80text
furnitureinstance ofEquipment0.80text
etc.instance ofEquipment0.80text
the ways that these elements are arranged within the space Signsinstance ofEquipment0.80text
symbolsinstance ofEquipment0.80text
artefactsinstance ofEquipment0.80text
air temperatureinstance ofobservable stimuli0.80text
lightinginstance ofobservable stimuli0.80text

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    Min side: 3
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