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Request Tracker

Request Tracker, commonly abbreviated to RT, is an open source tool for the tracking and management of workflows, customer requests, and internal project tasks. Request Tracker began as ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users. It supports email integration, custom ticket…

History, Technology & Measurement

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Research this topic

Explore the main themes, entities and connections around Request Tracker. Start with the topic map, then use the sections below for research and deeper semantic analysis.

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History

Wesleyan UniversityHelp deskLinuxCPAN
4 related topics

Technology

ApacheLighttpdMod_perlFastCGIMySQL
8 related topics

Features

Knowledge baseIT asset managementNetworked Help Desk
3 related topics

Interface

RESTAPI
2 related topics

Key facts & relationships

High-confidence facts extracted from structured source data. Use them as anchors for further research.

Available in
Multiple Languages
Developers
Best Practical Solutions, LLC
License
GPLv2
Operating system
Any Unix-like
Original author
Jesse Vincent
Platform
Cross-platform

Topics to explore

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Overview

Technology

History

Interface

Features

Advanced semantic analysis

Deeper signals for content research, entity SEO and topical coverage. The plain-language headings explain what each technical view is useful for.

Map overview Semantic statistics

Request Tracker

Nodes33
Edges32
Triples35
Avg. degree1.94
Density0.060606
Components1

How this topic connects Entity context

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Request Tracker

Top relations

related to Features · 20
Request Tracker → Articles, As, Assets, Best Practical's, Best Practical's IT, Bootstrap, Dashboard, For, Networked Help Desk API, Robust, RT, RT FAQ Manager, RT's, RT's UI, RTFM, RTFM's, RT’s, Staff, SuperUsers, Support
related to Interface · 3
Request Tracker → It, RT, Template
Available in · 1
Request Tracker → Multiple Languages
Developers · 1
Request Tracker → Best Practical Solutions, LLC
License · 1
Request Tracker → GPLv2
Operating system · 1
Request Tracker → Any Unix-like
Original author · 1
Request Tracker → Jesse Vincent
Platform · 1
Request Tracker → Cross-platform
Release · 1
Request Tracker → 13 October 1999; 26 years ago (1999-10-13)
Repository · 1
Request Tracker → github.com/bestpractical/rt

Important terminology Word statistics

Use these terms to understand the vocabulary surrounding the topic, not as a checklist for keyword stuffing.

Important terminology

rt request tracker perl interface written email best ticket tasks jesse web software manage custom support requests tracking vincent practical

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Request TrackerAvailable inMultiple Languages1.00infobox
Request TrackerDevelopersBest Practical Solutions, LLC1.00infobox
Request TrackerLicenseGPLv21.00infobox
Request TrackerOperating systemAny Unix-like1.00infobox
Request TrackerOriginal authorJesse Vincent1.00infobox
Request TrackerPlatformCross-platform1.00infobox
Request TrackerRelease13 October 1999; 26 years ago (1999-10-13)1.00infobox
Request TrackerRepositorygithub.com/bestpractical/rt1.00infobox
Request TrackerStable release6.0.3 / 20 May 2026; 3 months ago (20 May 2026)1.00infobox
Request TrackerTypeIssue tracking system1.00infobox
Request TrackerWebsitebestpractical.com/request-tracker1.00infobox
Request TrackerWritten inPerl1.00infobox

Related concept clusters Concept neighborhoods

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    Connections between topic areas Semantic bridges

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    Min side: 3
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