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SERVQUAL

SERVQUAL is a research tool that measures customer perception of service quality by comparing what customers expect from a service to their assessment of the service actually delivered. The instrument was developed in the United States in the mid-1980s by researchers A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry, and is designed for use in…

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Adaptations and variants

Association of Research Libraries
1 related topics

Overview

Service qualityA. ParasuramanValarie ZeithamlLeonard L. Berry
4 related topics

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Overview

Adaptations and variants

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Map overview Semantic statistics

SERVQUAL

Nodes8
Edges7
Triples22
Avg. degree1.75
Density0.25
Components1

How this topic connects Entity context

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SERVQUAL

Top relations

related to Adaptations and variants · 7
SERVQUAL → ARTSQUAL, Association, EDUQUAL, HEALTHQUAL, LibQUAL, Research Libraries, Well
related to The model of service quality · 7
SERVQUAL → Berry, Gaps, In, Parasuraman, The, This, Zeithaml
related to Criticisms · 3
SERVQUAL → Critics, Other, Researchers
related to Development of the instrument · 2
SERVQUAL → Development, The
related to overview · 2
SERVQUAL → Each, The SERVQUAL
is a · 1
SERVQUAL → research tool that measures customer perception of service quality by comparing what customers expect from a service to their assessment of the service actually delivered

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Important terminology

service quality instrument research customer five model perception developed across specific gaps gap perceptions customers researchers parasuraman zeithaml berry designed

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
SERVQUALis aresearch tool that measures customer perception of service quality by comparing what customers expect from a service to their assessment of the service actually delivered0.90text
SERVQUALrelated to Adaptations and variantsWell0.60section
SERVQUALrelated to Adaptations and variantsLibQUAL0.60section
SERVQUALrelated to Adaptations and variantsAssociation0.60section
SERVQUALrelated to Adaptations and variantsResearch Libraries0.60section
SERVQUALrelated to Adaptations and variantsEDUQUAL0.60section
SERVQUALrelated to Adaptations and variantsHEALTHQUAL0.60section
SERVQUALrelated to Adaptations and variantsARTSQUAL0.60section
SERVQUALrelated to CriticismsResearchers0.60section
SERVQUALrelated to CriticismsCritics0.60section
SERVQUALrelated to CriticismsOther0.60section
SERVQUALrelated to Development of the instrumentDevelopment0.60section

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