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OTRS

OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As…

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Explore the main themes, entities and connections around OTRS. Start with the topic map, then use the sections below for research and deeper semantic analysis.

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Developer
OTRS AG
License
proprietary until version 6.0: GPL
Original author
Martin Edenhofer
Platform
Multi-platform
Release
2001; 25 years ago (2001)
Repository
No longer available

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Overview

History

OTRS Group

Technical notes

Advanced semantic analysis

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Map overview Semantic statistics

OTRS

Nodes37
Edges36
Triples58
Avg. degree1.95
Density0.054054
Components1

How this topic connects Entity context

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OTRS

Top relations

related to Technical notes · 23
OTRS → FreeBSD, HTML, IBM Db2, JavaScript, Linux, MariaDB, Microsoft SQL Server, Microsoft Windows, MySQL, MySQL RDBMS, Oracle, Originally, Perl, PostgreSQL, Since, Support, Template, The, The OTRS, This
related to OTRS Group · 16
OTRS → André Mindermann, Burchard Steinbild, CEO, Christopher Kuhn, COO, Gabriele Brauer, HR, In, Manuel Hecht, Marketing, OTRS AG, OTRS GmbH, OTRS Group, Sabine Riedel, VP Finance, VP Global Software Development
related to history · 5
OTRS → EMEA, In, North American, OTRS GmbH, This
related to External links · 4
OTRS → Community Edition, Community Edition BoardOfficial, Official, OTRS AG
Developer · 1
OTRS → OTRS AG
License · 1
OTRS → proprietary until version 6.0: GPL
Original author · 1
OTRS → Martin Edenhofer
Platform · 1
OTRS → Multi-platform
Release · 1
OTRS → 2001; 25 years ago (2001)
Repository · 1
OTRS → No longer available

Important terminology Word statistics

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Important terminology

ag portal system customers customer perl version software proprietary management source company community edition board originally database suite agent admin

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
OTRSDeveloperOTRS AG1.00infobox
OTRSLicenseproprietary until version 6.0: GPL1.00infobox
OTRSOriginal authorMartin Edenhofer1.00infobox
OTRSPlatformMulti-platform1.00infobox
OTRSRelease2001; 25 years ago (2001)1.00infobox
OTRSRepositoryNo longer available1.00infobox
OTRSStable release81.00infobox
OTRSTypeService Management, Help Desk1.00infobox
OTRSWebsiteotrs.com1.00infobox
OTRSWritten inPerl/JavaScript1.00infobox
OTRSrelated to External linksOfficial0.60section
OTRSrelated to External linksOTRS AG0.60section

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    Min side: 3
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