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IT service management

Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers.

Works, Technology & Standards

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Explore the main themes, entities and connections around IT service management. Start with the topic map, then use the sections below for research and deeper semantic analysis.

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Overview

Process

Frameworks

Professional organizations

Advanced semantic analysis

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Map overview Semantic statistics

IT service management

Nodes50
Edges49
Triples41
Avg. degree1.96
Density0.04
Components1

How this topic connects Entity context

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IT service management

Top relations

related to Professional organizations · 11
IT service management → COBIT, HDI, IT Service Management Forum, ITILv4, ITSM, LIGs, Some, There, These, To, TOGAF
related to Service desk · 9
IT service management → Contact, ESM, IT, ITIL, ITSM, Single Point, SPOC, The ITIL, User
related to Frameworks · 7
IT service management → CMMI, Consequently, ISO, ISO/IEC, IT, ITSM, Various
see also · 7
IT service management → Concepts, Customer, IEC, Incident, Information, IT, Process
related to External links · 4
IT service management → IT, Media, Wikimedia Commons, Wiktionary-logo-en-v2
instance of · 1
IT service management → is a set of detailed practices for IT activities

Important terminology Word statistics

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Important terminology

service management itsm process services business framework customer desk iso iec information itil customers technology software 20000 activities frameworks also

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
customer change requestsinstance ofa service desk also provides an interface for other activities0.80text
third partiesinstance ofa service desk also provides an interface for other activities0.80text
IT service managementinstance ofis a set of detailed practices for IT activities0.80text
IT service managementrelated to External linksWiktionary-logo-en-v20.60section
IT service managementrelated to External linksMedia0.60section
IT service managementrelated to External linksIT0.60section
IT service managementrelated to External linksWikimedia Commons0.60section
IT service managementrelated to FrameworksITSM0.60section
IT service managementrelated to FrameworksIT0.60section
IT service managementrelated to FrameworksConsequently0.60section
IT service managementrelated to FrameworksCMMI0.60section
IT service managementrelated to FrameworksISO0.60section

Related concept clusters Concept neighborhoods

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    Min side: 3
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