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Customer knowledge

Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing". According to…

Companies, Classification & Overview

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Overview

Classification

Advanced semantic analysis

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Map overview Semantic statistics

Customer knowledge

Nodes10
Edges9
Triples5
Avg. degree1.8
Density0.2
Components1

How this topic connects Entity context

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Customer knowledge

Top relations

related to Classification · 2
Customer knowledge → Gebert, Various
related to Customer knowledge management · 2
Customer knowledge → CKM, Customer

Important terminology Word statistics

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Important terminology

knowledge customer management customers service et al types information mainly processes company relationship important value according 2006 also 2002 offer

Entity relationships Subject–Predicate–Object triples

SubjectPredicateObjectConfidenceSrc
Bueren et alinstance ofThe same categorization of customer knowledge has been made by others0.80text
Customer knowledgerelated to ClassificationVarious0.60section
Customer knowledgerelated to ClassificationGebert0.60section
Customer knowledgerelated to Customer knowledge managementCustomer0.60section
Customer knowledgerelated to Customer knowledge managementCKM0.60section

Related concept clusters Concept neighborhoods

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    Connections between topic areas Semantic bridges

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